Refund policy

RIGHT OF WITHDRAWAL

Consumers have the right to cancel the contract within 14 days without giving reasons. The cancellation period is 14 days from the day on which the consumer or a named third person who is not the carrier takes possession of the last goods. In order to exercise the right of withdrawal, the consumer must inform about the decision to withdraw from the contract by means of a clear statement (e.g. a letter sent by post or email). In order to meet the cancellation period, it is sufficient that he or she sends the notification of the exercise of the right of cancellation before the cancellation period expires. Consumers have no right of withdrawal from contracts about:

Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection for determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Contracts for the delivery of sealed goods that are not suitable for return for health or hygiene reasons if their seal has been removed after delivery (e.g. perishable).
Contracts for the delivery of goods if, due to their nature, they were inseparably mixed with other goods after delivery.
In the event of an effective cancellation, all payments received by SwissExtract will be refunded. SwissExtract may refuse reimbursement until it has received the goods back or until proof has been provided that the goods have been returned, whichever occurs earlier. For the repayment, SwissExtract uses the same payment method that was used in the original transaction.

The consumer bears the direct costs of the return. The return of goods that cannot be packaged (in particular plants without suitable and appropriate special packaging) is carried out by a shipping company and must also be borne by the consumer.

RETURNS

Returns to SwissExtract AG are made at the customer’s expense and risk. The customer must send the goods in their original packaging, complete with all accessories and together with the delivery note and a detailed description of the defects to the return address provided. If the inspection reveals that the goods have no detectable defects or that they are not covered by the manufacturer's guarantee, SwissExtract can invoice the customer for the work, return shipping or possible disposal.

Return address: SwissExtract AG, Dorfstrasse 78, 3216 Ried b. Kerzers